Highlights

• Robotic task automation on system which supports Graphical User Interface
• Help to improve point of sale throughput
• Automation of legacy systems
• Getting and posting data on external system
• Data scrapping from multiple system
• Point of Sale automation by introducing self service stations
• Customer service operations
• Reports aggregation
• Payroll processing
• Competitive Pricing and Monitoring
• CRM Updates
• Catalyze productivity of your customer service agents

Action

• Successfully automate the performance reports automation from Anritsu java based native application
• End to end automation achieved from data extraction to performance violation calculation to auto fault ticket escalation
• Auto Configuration for Nokia legacy system
• End to end automation achieved by reading the required changes from Excel sheets to complete new service processioning and configuration

Problem :
Health Check and analytics automation

The Performance of the IT & Telecom network needs a content monitoring. The company use to keep the 3 staff in each of their 8 hour shift for analysis monitoring and escalation purpose

Manual Process

The monitoring team use to perform below mention steps to check the network status

• Login to Vendor system and apply the required filters
• Export data in CSV format
• Analyze the Data consists of 87 Key Performance parameters for 21,000 Devices
• Comparing data with last 4 weeks of historical records
• Total 1.22Billions records need to be analyzed

Solution :
Health Check and analytics automation

Aiwon introduces the Blue Prism RPA process automation.

• The BOT is dispatched every hour to extract the performance data.
• The smart BOTs then break down the data per device, combining historical records.
• The intelligent BOTs then take control and perform comparative analysis and final report is generated with violation and suggestions
• The dum BOTs then send the report and create Trouble tickets.

Benefits

We have successfully automated the complete manual tasks of 12 people.

• The system helps reduce Opex
• The Solution brings operational efficiency
• The analysis which was use to perform every 4th hour was bring down to each hour
• Hence improve escalation fault detection

Problem :
Network Configuration

The Network configurations are becoming enormously high as internet and IT infrastructure is growing.
On average there are more than 7000 commands are being executed every day, considering a medium scale network setup

Manual Process

The Team need to prepare scripts from different data sources and then execute it one by one each network element.

• Around 5 data sources are usually consulted before preparing scripts
• Once data is available the team then prepares Scripts
• The new configuration is applied on each node as per plan

Solution :
Network Configuration

Aiwon introduces the Blue Prism RPA process automation.

• The BOT is dispatched once a new configuration change is requested
• The BOT retrieve the data from all required sources
• The smart BOT get the current device configuration
• The Intelligent BOT prepare the script and active Smart BOT
• The Activated Smart BOT apply the changes on the network element

Benefits

We have successfully automated the complete manual tasks of 9 people.

• The system helps reduce Opex
• The system eliminate risk by eliminate
• The Solution brings operational efficiency